Communication with multifunction printer

[alokj]

I just purchased a new HP Officejet Pro 8720 and installed it on my Lenovo desktop computer and Toshiba laptop computer as well, using the web downoad option for installation programs.  Both computers are using Windows 10 64 bit.

On the desktop computer, the printer seems to have installed fully as a multi-function machine, while on my laptop it installed an "app" (HP AiO Remote) which only allows me to print, so far.

I can go to the printer and scan a document to the desktop from the screen of the printer, by chosing "scan to > computer" but this screen isn't showing my laptop.  To scan to the laptop, I have to open the HP AiO Remote App, where it is telling me to download yet another app.

My previous printer (HP Officejet Pro 8620) used to see both computers on the "scan to > computer" screen so I could choose whichever one the scan is going to.

Should I install the printer software to my laptop from the disk that came with the printer? 

Any suggestions would be greatly appreciated, Thank you.

[Sizzlingsum_13 · Accepted solution]

Hello@alokj

Thanks for taking an interest in the HP Support Forums!

After reading your post I see that you have the installation issue on HP Officejet Pro 8720 printer.

I would like to help you out with this issue today.

Please follow the below steps:

Step1: Uninstall the software app which you have downloaded.

Step 2: Please click here to download and reinstall printer driver software: Click here

Let me know how it goes, cheers:)

Have a nice day.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

[alokj]

This is just excellent, excellent, excellent.

Thank you so very much for taking the time to help us folks... very good hearted of you.

Sorry for the delayed reply but I was away and just got to this today.

Happy 2017 ... and many, many more.