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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Mobile Printing & Cloud Printing
- Computer not accessible from ENVY 5540 console
Create an account on the HP Community to personalize your profile and ask a question
12-09-2017 12:22 AM
My printer is connected to a PC and a laptop via WIFI. I can scan from the PC using the HP PC software installed on the computer.
But when I use the console on the printer to scan , it comes up with computer not accessible. Windows 10 OS is running
What setting am I missing. I was able to scan using console hen only the laptop was connected. Now with a PC added it does not work
Solved! Go to Solution.
Accepted Solutions
12-10-2017 03:31 PM
Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you are getting scan to computer is no longer available error. I would like to help you resolve this issue.
However, I will need a few details to provide an accurate solution,
- How is the printer connected to computer, wired or wireless?
Meanwhile:
Update the printer firmware.
Click here and refer the document to perform to update the firmware.
If that does not work, try these steps:
- Press the Power button on the HP printer to turn it off.
- Disconnect the power cord from the rear of the HP printer.
- Disconnect the power cord from the wireless router.
- Turn off the computer.
- Wait 30 seconds.
- Reconnect the power cord to the wireless router.
- Wait 30 seconds, or until the router is fully on and ready.
- Turn the computer back on.
- Wait for the computer to reload.
- Reconnect the power cord to the rear of the HP printer.
- Turn the printer back on.
Let me know if that helps.
Cheers.
Sandytechy20
I am an HP Employee
12-10-2017 03:31 PM
Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you are getting scan to computer is no longer available error. I would like to help you resolve this issue.
However, I will need a few details to provide an accurate solution,
- How is the printer connected to computer, wired or wireless?
Meanwhile:
Update the printer firmware.
Click here and refer the document to perform to update the firmware.
If that does not work, try these steps:
- Press the Power button on the HP printer to turn it off.
- Disconnect the power cord from the rear of the HP printer.
- Disconnect the power cord from the wireless router.
- Turn off the computer.
- Wait 30 seconds.
- Reconnect the power cord to the wireless router.
- Wait 30 seconds, or until the router is fully on and ready.
- Turn the computer back on.
- Wait for the computer to reload.
- Reconnect the power cord to the rear of the HP printer.
- Turn the printer back on.
Let me know if that helps.
Cheers.
Sandytechy20
I am an HP Employee
12-10-2017 06:17 PM
Thanks for the reply.
I appreciate your time and effort.
Good to know that issue is resolved.
Feel free to contact us in feature if you need any assistance.
Cheers.
Sandytechy20
I am an HP Employee
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