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‎11-05-2018 10:15 AM

HP Recommended
Product: ENVY 5660
Operating System: macOS 10.12 Sierra

" DNS/Gateway Problem"

"The printer could not connect to the server. Contact your administrator or the person who set up the printer."

HELP. Please. I dont understand any of this, and keep going in circles trying to refresh on my HP Instank Ink log in, then going back to the printer to print, and end up getting the same "DNS/ Gateway Problem".

19 people had the same question
2 REPLIES 2

‎11-06-2018 10:40 AM

HP Recommended

@MikeVaughn

 

A warm welcome to HP forums! This is a great place to get support, find answers and tips to your technical queries.

It sounds like a connection issue with web services. Let's try these steps:

Please ensure the printer is up-to-date with its firmware. If you are unsure, you can download and install the latest firmware update from here.

Once you are up-to-date with the firmware, please set a manual IP address and manual DNS servers for the printer. The steps on how to set a manual IP address can be found here. 

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server.

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

Was this reply helpful? Yes No

‎03-30-2019 05:13 PM

HP Recommended

I have officejet with same problem. What should I do?

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