Connection Error 500 and Doesn't Scan to gmail account

[mikecasas7]

All of a sudden I cannot access the Google Drive App. I was using the Drive App before. But then the printer asked me to gain access by using an activation code. I used an activation code but then I receive a connection error: 500

I also cannot scan from the printer using my Gmail account. I entered the correct smpt and username and password and still nothing connects. 

Can someone help me fix my problem or tell me how to restore the printer to factory settings?

[TEJ1602]

@mikecasas7, Welcome to HP Support Community!

Some email account service providers, such as Google or Yahoo, block access by third-party apps for security reasons. To allow the scan to email feature access to your email account, go to your email account service provider for detailed steps.

NOTE: 

If you turned on two-step authentication, you must create an application password for the scan to email feature to access to your email account. See your email account provider for more information.

• Gmail: Go to Allowing less secure apps to access your account (in English), and then follow the on-screen instructions.

• Yahoo: Go to Ways to securely access Yahoo Mail (in English), and then follow the on-screen instructions.

• Other email accounts: From a trusted device, sign in to your email account. Go to your account settings, search for authentication, SMTP, or security, and then follow the on-screen instructions to set-up access for the scan to email feature.

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Try scanning

Hope this helps! Keep me posted. 

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