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Connection issue

HP Recommended
Deskjet 3755
Android 8.0 Oreo and older

So I'm trying to set up my deskjet.  And have tried everything I could to get it to connect to the wifi.  After I go through the set up process (holding the wifi button and the candle for three seconds, waiting for the blinking light) after I put my password in for my wireless network I'm stuck on a loading screen indefinitely.  It even prompts me, saying that it's taking longer than normal, but I can't move on.  I don't have wifi wifi with a wps so that won't work.  The wireless direct isn't working.  Both my computer and phone realise there is a printer there but won't finish connecting to it.  When I printed out the help page to check my SSID to see if they matched, but the test it ran was a fail.  I need to connect my printer, and I'm about to send it back.  

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Vicmal Greetings from the HP Community!

There are a few things you need to do, to resolve the issue:

Check if the copier works fine as a stand-alone device, if it does, try the below steps:


Step 1: Install the HP Print Service Plugin

Install the HP Print Service Plugin on your Android OS 5.0 or later, and then turn on the plugin.


Menus, icons, and the location of the print settings vary by Android version and device manufacturer.

  1. Confirm your Android device is connected to the same network as your printer, or that Wi-Fi Direct on your printer and Android device is enabled.

  2. On your Android device, install or update the HP Print Service Plugin (in English).

  3. Once the installation or update is complete, choose your Android device to turn on the plugin:

    • Android 7 (Nougat) and later devices: The HP Print Service Plugin turns on automatically after installation. Continue with these steps.

    • Android 6 (Marshmallow) and earlier devices: Tap Settings, search for and open HP Print Service, and then tap On.

  4. Turn off any other print service plugins, if necessary.

Your Android device is now ready to print using the HP Print Service Plugin.



(By the end of this article all the issues should be resolved)


Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

I am an HP Employee

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