cancel
Showing results for 
Search instead for 
Did you mean: 
Margarita_margu
New member
1 0 0 0
Message 1 of 2
97
Flag Post

DNS error when trying to connect to web services

HP Recommended
Envy 5030
Microsoft Windows 10 (64-bit)

When configuring the printer, I am not able to access the web services, I receive an error saying that it cannot be reached due to incorrect DNS. The printer is connected to wifi network, which requires an account, but I can not inform the account credentials in the printer

Thanks!

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
17,670 17,652 980 840
Message 2 of 2
Flag Post
HP Recommended

@Margarita_margu

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

Let's disable and enable web services:

 

1. On the printer control panel display, from the Home screen, touch (HP ePrint), and then touch (Web Services Settings).

2. Touch Remove Web Services.

3. Restart the router and the printer.

4. On the printer control panel display, from the Home screen, touch ( Setup ).

5. Touch Web Services.

6. Touch Yes to accept the Web Services terms of setup.

7. The printer will automatically check updates and set up Web Services.

8. Touch OK when you see Web Services have been set up successfully.

9. When the printer is connected to the server, the printer prints an information page, and shows Web Services Summary on the screen.

 

Once done, you can set up Web Services using the printer control panel 1. On the printer control panel display, from the Home screen, touch ( Setup ). 2. Touch Web Services. 3. Touch Yes to accept the Web Services terms of setup. 4. The printer will automatically check updates and set up Web Services. 5. Touch OK when you see Web Services have been set up successfully. 6. When the printer is connected to the server, the printer prints an information page, and shows Web Services Summary on the screen.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation