Enable Instant Ink Free Trial

[Deskjet999]

Had wifi issues so initially set up the printer using a USB cable and so did not configure the wifi/enrol for instant ink until about a week later. It was only when looking through the help pages I discovered in order to claim your trial, you must enrol during printer set-up or within 7 days from setting up your printer. Whereas the Instant Ink Free Trial was highlighted as a major advantage in buying the product this limitation was not. Susequently when I enrolled my account did not list my free months.

Luckily a phone call to HP support on 0207 6600596 option 2, option 2 cleared up the matter and the credit appeared in my account before I had time to put down the phone! To claim two more free months at the time of enrolment apply the code FREEINK and also refer a friend code, in my case rhvLm

[A4Apollo]

Hey there! @Deskjet999, Thanks for stopping by the HP Support Forums!

I understand you forgot to activate the free trial after registering to instant ink program.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Have you registered for instant ink services?

Please check the contents of your printer box for an enrollment code relating to your trial.

If you have the printer enrolled and if the trial was not applied, Please send me a screenshot of the trial through a private message with the details below.

So, I can look at your account and get the trial applied. 

Please share us few details through a private message, so I can check the account details and help you in crediting the free months to you.

Printer Model Name

Serial Number of the printer

Instant ink Email Address

Instant Ink Account Number

Address to ship the cartridge

Do you need black or colour ink cartridges?

Also, refer this article to know more information about enrolling in instant ink services. Click Here

Hope to hear from you soon!

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Deskjet999]

Thanks for the offer of help but the reason I posted was to show it was sorted in my case with a phone call. More importantly it was to highlight the time limit.

[A4Apollo]

@Deskjet999, Thanks for your prompt response again.

I appreciate your efforts for writing back to us.

I'm glad to know your issue was sorted out after contacting the HP phone support.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,
Have a great day! 🙂
 

[bevluch]

Printer Model Name OfficeJet All in One 6958

Serial Number of the printer [edit]

Instant ink Email Address [edit]

Instant Ink Account Number I might have an account number at my business do I need a new one for the home business printer?

Address to ship the cartridge [edit]

Do you need black or colour ink cartridges? both

[Cheron-Z]

@bevluch

Thank you for posting in this thread. Your personal information has been removed. We recommend starting a new thread for your issue.  If you are requested to provide personal information please use the private message function.  
To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you