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Message 1 of 2
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Eprint

HP Recommended
OfficeJet 5740

I have set up my eprint address and sent out a test msg. However, these are the return emails I get.

1. Thank you for using HP's ePrint service. Your print job was received.  Printing has been delayed because the printer experienced an error and requires attention.

2. Thank you for using HP's ePrint service.  Your ePrint job was received, but had to be cancelled due to a printer error or processing issue.

3. The third msg I get is from the actual printer itself, it keep saying paper jam and/or Out of paper. Which is NOT true. I have checked and have had and worked with  my printer Long enough to know if I have a paper jam or out of paper. Please advise

1 REPLY 1
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HP Support Agent
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Message 2 of 2
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HP Recommended

@Myllettep

 

Welcome to the HP Support Community.

 

Let's remove web services and add it back: 1. From the printer control panel display, touch ( ePrint ), and then touch (Web Services Settings). 2. Touch Remove Web Services.

 

To setup Web Services using the printer control panel 1. From the printer control panel display, touch Setup . 2. Touch Web Services Setup . 3. Touch Accept to accept the Web Services terms of use and enable Web Services. 4. In the Auto Update screen, touch Yes to allow the printer to automatically check for and install product updates.

 

NOTE: If a printer update is available, the printer will download and install the update, and then restart. You will have to repeat the instructions from step 1 to set up ePrint .

 

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-screen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network.

 

5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

 

This document should also help you: https://support.hp.com/in-en/document/c03721293

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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