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‎08-15-2019 05:10 AM

HP Recommended
Product: HP Office Jet 5258
Operating System: macOS 10.14 Mojave

I just set this brand new printer up on Monday, used it, and shut it off when I was finished.  Thursday (today), I walked into the room to find it blinking with an Error Code in English and Japanese with all three of the lights on the side blinking as well. 

 

In a panic, I pressed the "power" button to shut it off, thinking it just needed a reboot.  Now, it won't turn back on.  I have even tried unplugging it from the wall, waiting, and plugging it back in.  I am extremely disappointed, as I literally just bought this.

 

Any suggestions would be greatly appreciated.

 

Thanks,

Lauren

1 REPLY 1

‎08-18-2019 02:01 AM

HP Recommended

Hi @lmill500

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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