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‎06-14-2020 11:20 AM

HP Recommended
Product: HP Envy 4500
Operating System: macOS 10.15 Catalina

 Can someone please tell me exactly what Error Code   "0XC4EB827F"   "HW_MICCI2 C" means and how to resolve this? Why can’t HP just have a list of these error codes and what they mean? And don’t tell me to follow their reset info. I can’t get the print cartridges out! I just want to know what the problem is!!!!

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-17-2020 02:01 PM

HP Recommended

@Mike9258, Welcome to HP Support Community!

 

Usually, the 0x errors refer to ink system issues, now I see that the carriage is stuck and you do not have access to remove the ink out of the printer.

 

I'd suggest you follow the steps from the document  'Carriage Jam' or 'E3' Error Displays to isolate and resolve the issue.

 

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

View solution in original post

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1 REPLY 1

‎06-17-2020 02:01 PM

HP Recommended

@Mike9258, Welcome to HP Support Community!

 

Usually, the 0x errors refer to ink system issues, now I see that the carriage is stuck and you do not have access to remove the ink out of the printer.

 

I'd suggest you follow the steps from the document  'Carriage Jam' or 'E3' Error Displays to isolate and resolve the issue.

 

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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