cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
JonnDoe
New member
2 1 0 0
Message 1 of 4
458
Flag Post

Error message: Printer Door Open

HP Recommended
HP Color Laser MFP 179fnw
macOS 10.13 High Sierra

Printer: HP Color Laser MFP 179fnw

OS: macOS High Sierra v 10.13.6 and macOS Mojave v 10.14.6

 

Hi, I bought this printer brand new, have been using it for an hour. Now it is having this issue (still within the first day of usage).

Error message: Door open , close it.

The door is closed. I have opened and closed it several times; turn off and on the system several times. This error message just won't go off. 

 

Please help!!!

 

 

3 REPLIES 3
Jay_G24
HP Support Agent
HP Support Agent
16,514 16,466 1,335 1,528
Message 2 of 4
Flag Post
HP Recommended

Hi @JonnDoe,

 

I'd like to help!

 

Try the below suggestions-

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 

 Check the toner door for obstructions

  1. Inspect the door and the area around it to make sure that no obstructions prevent the door from closing completely.

    NOTE: 

    Bits of paper, packing materials, and tape might prevent the door from closing completely.

  2. Remove any obstructions.

  3. Check the product control panel to see if the error message still displays.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
JonnDoe
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hi, thanks for your reply. I have followed the steps but still not able to get it fixed. The 'Open door, close it' message is still there.



Was this reply helpful? Yes No
Jay_G24
HP Support Agent
HP Support Agent
16,514 16,466 1,335 1,528
Message 4 of 4
Flag Post
HP Recommended

Let's try a reset o the printer-

 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

 

Hope this helps! Keep me posted. 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation