Free trial

[HakkerA]

PM me to enable my Instant Ink trial please.

Thanks

[Jeet_singh]

@HakkerA,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you have a concern regarding your Instant Ink account. Don't worry I'll be glad to help you.

To provide you with an accurate solution, I'll need a few more details:

Could you provide me with the exact model of the printer(Product number preferable) Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Could you let me know from where did you purchase this printer? Are you aware that you are suppose to go ahead and enroll the printer for Instant Ink within 7 days of purchasing the printer. 

If it's above 7 days you may not be able to enroll the printer for HP Instant Ink. 

could you also help me with the screen shot, from where you got the information about the free trial. As this will help me in further assisting you.

If you haven't enrol your printer, I would suggest you go ahead and enrol your printer and doing this should automatically add the free trial on your account. 

Please go through https://123.hp.com/ to get the free trial. 

If the printer is within 7 days of purchase,I would suggest you follow the steps suggested in the support document to setup a connected account - HP Printers - Setting Up an HP Connected Account

Alternatively, you can go through this support document for -  HP Printers - Enrolling in HP Instant Ink

In the meantime, Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Regards,

[HakkerA]

I have already enrolled in the Instant Ink program. I attach a screenprint offering the 3 months free trial.

[Jeet_singh · Accepted solution]

@HakkerA,

It's great to have you back and your patience is greatly appreciated.

As I understand you want to know why the free trial for 3 months is not activated for you, The only reason being you are on Instant Ink's "15-page Free Plan", In this plan you will not be billed anything unless you print more than 15 pages. 

If you want to activate the free trial, you would need to upgrade your plan to either 50 or 100 or 300 page-plan.

I hope this answers your question. Do let me know if you need any further assistance. I'll be more than glad to help.

Regards,