HP 9010 Printing issue

[Sparky0206]

I can print from iphone to OfficeJet 9010. Laptop recognizes wireless printer. Says I have an error and will not print from Lenovo printer. This hasn't always been the case. I've restarted both laptop and printer to no avail.

[Pallipurath]

Hi @Sparky0206,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that  you’re facing issues printing from your Lenovo laptop to your HP OfficeJet 9010 while having no trouble printing from your iPhone, I would request you to please follow the steps:

Verify Printer Connection

• Make sure the printer is connected to the same Wi-Fi network as your Lenovo laptop.
• On the printer’s control panel, check the Wi-Fi icon to confirm connectivity.

Check Printer Status in Windows

• Go to Settings > Devices > Printers & scanners.
• Select your HP OfficeJet 9010 → click Manage → ensure it’s set as the default printer.
• If you see multiple instances of the printer, remove duplicates.

Clear Print Queue

• Open Control Panel > Devices and Printers.
• Right-click your printer → See what’s printing → cancel all pending jobs.

Update or Reinstall Drivers

• Visit HP’s official site and download the latest drivers for the OfficeJet 9010.
• Alternatively, uninstall the printer from Devices & Printers, then reinstall it using the updated driver package.

Check Firewall/Antivirus Settings

• Sometimes firewalls block printer communication.
• Temporarily disable your firewall/antivirus and try printing again.
• If it works, add the printer software to your firewall exceptions.

Use HP Smart App

• Install the HP Smart app on your Lenovo laptop.
• It often resolves connectivity issues and provides guided troubleshooting

Take care and have an amazing day!

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Regards

Pallipurath.