• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎10-26-2016 02:13 AM

HP Recommended
Product: HP Envy 4504
Operating System: Microsoft Windows 8.1 (64-bit)

I bought a HPENVY 4504 ex display model from an E Bay shop.  It's in excellent condition and works great.  I tried to add the printer to a HP Connected account but is says it is already registered.  I contacted the seller and they suggest I contacted HP.  Any suggestions to get it added?

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-26-2016 01:48 PM

HP Recommended

Hi,

 

Click the HP ePrint icon if you can find that on screen and then select Remove Web Services and confirm.

Then locate web services on your printert and  re-enable Web Services.

 

You should then be able to print a new claim code that will allow you to claim the printer. 

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎10-26-2016 01:48 PM

HP Recommended

Hi,

 

Click the HP ePrint icon if you can find that on screen and then select Remove Web Services and confirm.

Then locate web services on your printert and  re-enable Web Services.

 

You should then be able to print a new claim code that will allow you to claim the printer. 

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"
1 person found this reply helpful
Was this reply helpful? Yes No

‎10-27-2016 02:57 AM

HP Recommended

Thank you so much all sorted now.  This took about 5 minutes.  Much quicker than when I was trying to contact someone in HP. Much appreciated.

Was this reply helpful? Yes No

‎10-27-2016 04:27 AM

HP Recommended

Glad to hear it worked :generic:

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"
1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.