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- HP Community
- Printers
- Mobile Printing & Cloud Printing
- HP DeskJet 3752 Password 'admin' forgot

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06-25-2019 03:03 AM
So just got this new all in one printer the HP DeskJet 3752 I set it up with HP Smart, got it registered and connected to my wifi. Now when I try to use the Printer, It asks for a username and password. Cant login to my HP smart account. I must have forgotten it, not sure what it is. I looked up how to resolve this issue online. People with similar issues are told to reset the network settings by holding down the wifi and cancel button for 3 seconds on the printer. I did just that and now it shows offline, has a blue blinking light on the wifi button. Im unable to reconnect it to my internet. Is there anyway to reset the password? Reset the device and set it up again? PLEASE HELP!
06-27-2019 10:01 AM
@NTalache, Welcome to the HP Support Community!
Which device are you trying to connect the printer to?
Re-install the HP Smart app, click here to download the app.
Alternatively, you can connect the printer to your wireless router using the WPS method or using Wi-Fi Direct.
Click here to know more about WPS method.
Connecting the printer Using Wi-Fi Direct
- On the device(Computer/TAB), open Settings, tap Wi-Fi, and then tap the printer with DIRECT in the name (Example: DIRECT-72-HP Deskjet 3752) from the list of available networks.
- If prompted for a password, type 12345678. This is the default password to log in.
- If you created a custom password and do not remember it, go to your printer to get the password.
- Press the Wireless
and Information buttons
at the same time. Find the Wi-Fi Direct password in the Wi-Fi Direct section of the printed page.
-
Open the item you want to print, and then tap Print from the app or action menu.
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Select your printer from the list of available printers, and then tap Print.
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Note: When the printer and the Device are connected via Wi-Fi Direct, you will not be able to access the Internet on your iPad, Hence we will have to convert the connection to wireless now.
Convert the connection to Wireless
- Open a web browser and at the top address bar, type in 192.168.223.1 and click on go.
- The printer's Home page would open.
- Go to Network > Wireless setup wizard and follow the On-screen instructions.
- Once the connection is successful, connect your device back to your wireless network. (router)
- Try to print.
Let me know how this goes.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
KUMAR0307
I am an HP Employee