• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎04-11-2022 04:41 AM

HP Recommended
Operating System: Microsoft Windows 11

Hi there I have just changed my black in cartridge and now my printer is showing as offline with the WiFi button flashing  I have tried to troubleshoot and this has returned nothing pleas coudl you help?

 

Category:
1 REPLY 1

‎04-11-2022 09:11 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Are any of the cartridge LEDs blinking?

 

Not sure if it'll help but try to reset the wireless and then setup using HP Smart:

Reset wireless

https://www.youtube.com/watch?v=c3UfOD-5huA&t=2s

Connect to Wireless

https://www.youtube.com/watch?v=KROTRW_TnI4

Connect to Win 10 PC with HP Smart

https://www.youtube.com/watch?v=kRzEcKkwQlc

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Deskjet Plus 4152 | 4155 : How to reset /restore wireless to default
HP Deskjet Plus 4152 | 4155 : How to reset /restore wireless to default
youtube.com/watch?v=kRzEcKkwQlc
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to restore back to Setup mode or ...
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.