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JGemmill
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HP ENVY 4527 error code OXB843C308

HP Recommended
HP ENVY 4527 Printer and HP Pavillion PC
Microsoft Windows 10 (64-bit)

Printer wouldn't scan, couldn't find our Home PC.  Has worked before, Still printing with my phone and wife's work laptop.  Ran HP Print and Scan Doctor 5.3.1 and was advised to switch printer off and on now i'm getting this error code and ALL the lights on the printer are flashing.  Can someone **please**help.   We are working with many children on the CP register and our work is front-line and urgent. 

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Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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@JGemmill

 

Welcome to the HP Support Community.

 

Let's try to do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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