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HP Envy 5032 Printer paper jam error

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HP Envy Printer 5032
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I purchased the HP Envy 5032 in February this year and it’s been problematic. It keeps saying there is a paper jam - I can’t find any paper anywhere or blockages. I’ve turned the printer on and off from the mains etc. The printer now doesn’t shut down at all and the paper jam error message comes on as soon as it is switched on. Any advice? Does this printer need a repair?

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@Jak04

 

Welcome to the HP support community.

 

Make sure the carriage moves freely

  1. Turn on the printer, if it is not already on.

  2. Gently grasp the handles on either side of the printer, and then raise the ink cartridge access door until it locks into place.

    The carriage moves slightly to the left.

    Figure : Opening the ink cartridge access door

    Opening the ink cartridge access door.
  3. Wait until the carriage is idle and silent before you continue.

  4. With the printer turned on, disconnect the power cord from the rear of the printer.

       WARNING: 

    You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

  5. Use a flashlight to check for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you find.

       CAUTION: 

    If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If pieces of paper remain in the printer, more paper jams can occur.

  6. Reach inside the printer through the ink cartridge access door, and then manually move the carriage.

    • If the carriage is stuck on the right side of the printer, move the carriage to the left side of the printer.

    • If the carriage is stuck on the left side of the printer, move the carriage to the right side of the printer.

    • If the carriage is stuck in the middle of the printer, move the carriage to the right side of the printer.

  7. Remove any loose paper or obstructions you find.

  8. Make sure the carriage can move freely across the width of the printer. Firmly push the carriage to the left side of the printer, and then push it to the right side.

  9. Close the ink cartridge access door.

    Figure : Closing the ink cartridge access door

    Closing the ink cartridge access door.
  10. Pull out the output tray, and then lift the output tray extender.

    Figure : Pulling out the output tray and lifting the output tray extender

    Pulling out the output tray and lifting the output tray extender
  11. Reconnect the power cord to the rear of the printer, and then turn on the printer.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

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