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‎12-27-2020 03:13 PM

HP Recommended
Product: HP Office Jet 250 Mobile All-in-One
Operating System: Microsoft Windows 10 (32-bit)

HP Office Jet 250 All-in-One Printer will not shut down.  First error message was related to ink cartridge being low. 

1 REPLY 1

‎01-06-2021 11:54 AM

HP Recommended

@Jupiter_7

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please try these steps

 

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
 

Also ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168

 

Keep me posted 

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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