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‎07-21-2020 04:04 PM

HP Recommended
Product: HP OfficeJet Pro 8715

My printer says it has a cartridge problem, it says to remove and reinstall cartridge "k" correctly. 

I have name brand HP cartridges I threw away my last one and bought a new (Still brand name one) and it has the same error. 

I have turned off the machine, unplugged it, followed every YouTube video, HP support steps etc. and nothing is working. 

1 person had the same question
1 REPLY 1

‎07-25-2020 02:44 AM

HP Recommended

@Laurie1234, Welcome to the HP Support Community!

 

The error indicates an issue with the black ink cartridge. If you have tried the steps mentioned in Black or Color Ink Not Printing, Other Print Quality Issues, and the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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