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02-08-2020 06:56 PM
I have a new MacBook Pro laptop. I put the recommended software and Drivers recommended by HP.
In my printer and faxes it sees the printer it says idle, but when I try to print it goes into print que and that's it. it says waiting for printer.
02-11-2020 11:26 AM
Welcome to the HP Support Community. I'd be happy to assist you.
How is the printer connected to the MAC?
If you are using a USB cable, make sure the cable is directly connected between the MAC and the printer.
The use of a USB hub is not recommended. Also, make sure the cable is connected to a USB 2.0 port on your MAC.
Do you have an Anti-virus/firewall installed on the MAC?
- Check if the printer is getting recognized by your MAC:
- From the Apple menu, choose About This Mac.
- Click System Report.
- Under the Hardware heading on the left side of the System Information window, click USB.
USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus. The printer should be under the USB 2.0 Bus
Click here to download and install the HP printer driver.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!
I am an HP Employee
02-19-2020 07:26 PM
Hi, my name is Eduardo and i am having this same issue on my new imac 2019, this printer doesnt work by cable, only Bluetooth. Watching for your answer looking on my system USB report, i figure out that my printer isnt there, what do you recommend me to do?is there any way I can send you a print of my system? Thx.
02-20-2020 04:11 AM
@Eduardo31, Welcome to HP Support Community!
I understand your printer is not getting listed under the USB connected devices on your Mac computer.
If the computer is unable to detect the printer over a USB connection, restart the computer, the printer, and check the cable connection.
Turn off the printer and your computer, and then disconnect the USB cable from the computer.
Inspect the cable.
Look for any damage. If the cable is damaged, replace the cable.
Check the length of the cable. If the cable is more than 3 m (9 ft 10 in) in length, replace the cable with one that is shorter.
Connect the cable to a different USB port on the computer. The port should be USB 2.0 or greater. If you use a USB hub or docking station, connect the cable directly to the computer.
Make sure the cable is fully secured to both ports.
Turn on the computer, and then wait for the computer to complete the startup.
Turn on the printer.
If the issue persists, try a different cable, this will help us isolate the issue further.
Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
02-20-2020 12:33 PM
I did the whole process step by step as it passed me, now I can see in the system report the HP printer associated with the USB devices connected to my Mac, however what happens is that, when printing, the printer simply does not print, a message appears when you open the print queue that says "Printing - Waiting for the printer to be available." And that is it, no matter which usb plug the cable in, the printer does not print, it keeps giving this message. Any idea? Thanks
02-20-2020 12:39 PM
I would like to add that, after a few minutes of the printer connected to my Mac, I was now surprised by the message: '' Communication failure: The computer is no longer able to communicate with the printer. Turn the printer off, check the printer connections and printing errors, and turn the printer on again. ''