HP PRINT SERVICE PLUGIN MOBILE APP.

[lesmal]

Please can anyone help?

I have just updated the HP PRINT SERVICE PLUGIN app from Play Store (Android) on 21st April, 2020. HP SMART works but not PLUGIN. 

What worked before now doesn't work since the update, and keeps telling me 'Printer is Unavailable' .

My printer is listed but still it doesn't pick it up.

Surely HP should test these Apps first before they are issued for update! HP - fix your app! 

[sandytechy20 · Accepted solution]

@lesmal

Welcome to HP support community.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[lesmal]

Hi Sandy

Thank you for response. HP printer model HP ENVY 5032.

I deleted the app from Play store due to not working. It worked well before they updated the app. 

[sandytechy20]

@lesmal

Try the steps mentioned in this HP document to fix the issue:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[lesmal]

Hi Sandy,

Thank you for your response with all details. Regret, this still doesn't work. The printer is added and HP Print Smart works but not the Plug In app which was newly updated. What worked well before doesn't work now the app was upgraded.

Thank you for trying. I haven't got the patience to fiddle all day with apps. 

[sandytechy20]

@lesmal

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.