cancel
Showing results for 
Search instead for 
Did you mean: 
Verdise
New member
1 0 0 0
Message 1 of 2
83
Flag Post

HP Pinter Cartridges HP61/301 for my HP Envy 4501 printer

HP Recommended
HP Envy 4501 Printer

Hello,

I put in two new HP printer cartridges that were mailed to me numbers: HP61/301 for color and black ink.  This is these are the same printer cartridge numbers I received before and both worked in my printer until empty.  After putting the new cartridges in my printer, I am able to print the alignment sheet and so some printing; after several pages have printed I get the error message:  Incompatible cartridges: The indicated cartridges are not intended for use in this printer.  My printer is not workable.  Do I need HP to send me the correct cartridges?  Please Help?  Verdise

1 REPLY 1
Jeet_singh
Retired
Retired
21,068 21,032 1,396 2,333
Message 2 of 2
Flag Post
HP Recommended

@Verdise

 

Welcome to the HP Community. 

 

Try these steps -

 

1) Turn on the printer, if it is not already on. 
2) Wait until the printer is idle and silent.
3) With the printer turned on, unplug the power cord from the printer & wall. 
3) Wait for 60 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Turn on the printer, if it does not automatically turn on.
 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

You may also follow the steps suggested in this support document for - Ink Cartridge Errors

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Jeet_Singh
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation