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HP OfficeJet Pro 8024e All-in-One Printer
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Every day the app on my Android 11 asks me to log in again. Checking the "Remember me" checkbox is pointless as it will always ask me again.

This adds an overhead of 2 minutes to each print, and makes it impossible to print from other apps using the HP Printer Service driver.

This started happening a couple of months ago while everything was fine before that time and I only needed to log in every month or so.

 

Please fix this problem as it is extremely annoying and makes the use of your services very counter intuitive.

 

P.s. The OS list in your support page (where I am typing this) is stuck at Android 9. Maybe you should also have someone looking into it every once in a while.

1 REPLY 1
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@camuc

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Did you try to uninstall and reinstall the HP Smart App?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

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