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Shag0419
New member
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Message 1 of 2
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HP Smart App Won't Use Photo Paper

HP Recommended
Photosmart 6510 B211a
iOS

From my iPad, when using the HP Smart App, when I click on "Print Photos", choose my photo, hit "Print", the printer will print the photo on regular paper.  If I hit "Print Photos", why doesn't the printer print on my photo paper?  I have iOS 13.4, the most current version.

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Shag0419

 

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue. 

 

To better assist you -

 

1.) What's the size and type of the Photo Paper? Please refer to "Paper-handling specifications" from here to make sure you are using the correct paper type and size. 

 

 2.) Have you tried changing the paper settings on your HP Smart app? If you haven't, please try these steps - 

 

>> Launch the HP Smart app. 

>> Select "Print Photos"from the tiles.

>> Select the photo that you'd like to print. 

>> Touch the "Print" option. 

>> Touch the gray line right above the printer

 

IMG_7887.png

 

>> Touch "Paper" to select the paper size, type and source.  

 

IMG_7892.jpg

 

IMG_7891.jpg

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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