HP Smart App- file retrieval

[Jen968]

Please help me to retrieve my saved filed on the HP Smart App

[VikramTheGreat]

Hi @Jen968,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I'm really sorry you're going through this. Losing access to your saved files can feel like misplacing a piece of your day. Let's gently walk through how to retrieve your documents from the HP Smart App on iOS, and get you back on track

Step-by-Step Recovery Guide:

1. Open the HP Smart App on your iPhone.
2. Tap the account icon (top-right corner) and make sure you're signed in with the same HP account you used when saving the files.
3. Navigate to the “Files” or “Smart Tasks” section.
4. Look under: 
   • My Scans
   • HP Smart Cloud
   • Recent Documents
5. If you exported files to your device, check: 
   • Files App → “On My iPhone” or “iCloud Drive”
   • Photos App → Look for scanned images
   • HP Smart App Storage → Go to Settings > General > iPhone Storage > HP Smart to see if the app still holds data.

If You Recently Updated the App:

HP recently transitioned to a new unified HP App, which may have caused saved files to appear missing. But don’t worry, they may still be recoverable if:

• You were signed in with cloud sync enabled.
• The app still shows storage usage (indicating files are present but not linked).

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat