HP Smart Home Page

[JimmyRD]

Home page says out of paper in photo tray. paper tray is full

[Dragon-Fur]

@JimmyRD 

Usually, not always, software reports information it receives from the printer or from other software or network.

HP Smart is not a diagnostic tool - from your description, the software is reporting on a condition that is preventing printing.

You likely won't find the cause to be the HP Smart software itself - the software might be able to help you find out what it - the software - thinks is going on. 

Essentially, you can use the HP Smart Software to print reports, check the network connection status, and in "Advanced Settings", connect to the Embedded Web Server (EWS).  The Printer EWS allows you to check various setups, including Settings > Preferences > Tray and Paper Management 

Open HP Smart for Windows 10 > Click on Printer Settings

HP_Smart_W10_Start_Screen_1

If the software cannot help, it is time to dig at the problem from a different angle.

If the problem is actually in the printer preferences, you might have found that in EWS. 

If your printer has a control panel - remember that after you change paper in the printer, you have to tell the printer about the paper / size.  

Paper Setting on Printer Control Panel

Check / Adjust / Retain the Paper at the Printer Panel

Open Printer Tray,

If you have not yet done so, add desired paper type

Close Tray

IF applicable for your printer:

On the printer control panel, Click Modify (wording varies), set the paper size and type, Click OK

NOTE:  If the size of the Paper Size is not in the Drop-down list, Select Custom

If the problem is a misconfiguration in the current job setup (shortcuts / presets / printer source, media, paper size selections), then one or more of those settings must be corrected.  For example, if your printer has a photo tray, it may only support one or possibly two sizes of paper.  "Other" sizes must be loaded into the main tray.  Printers with more than one tray do not usually support the same types of paper in both trays - this is the sort of information you can sometimes find in EWS > Settings > Preferences > Tray and Paper Management.  Regardless of "where", the settings must be compatible with the printer and with each other.  Help here:  HP Printers - Print Driver Settings Guide (Windows)

The problem might be "in the printer" - sometimes a power reset can help.  Find the "power reset" mentioned in documents having to do with "Printer Does Not Turn On".  I realize your printer is switching on / off - the bit for the "Reset" is in the "Power" document.  Printer Home Page > Category Troubleshooting > Select Topic:  Power

Not the answer?

More digging...

To do that, you will need to open your printer's homepage and look for more help.

References

Printer Home Page > Category How to > Select Topic:  Print > Select Subtopic:  Instructions & Settings

Reference and Resources – Places to find (more) help and learn about your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your device

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