• ×
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.

Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP Officejet Pro 6978
Microsoft Windows 10 (32-bit)

I have an HP Officejet Pro 6978 that until recently, I could open my HP Smart, and choose the Scan button, and scan from the printer to my PC.  In the last week, it has started requiring me to long into the HP Cloud Services.  I do not want to do that!  I want the old method of scanning from my printer to my PC without logging in.


I have read in some of the threads that I can download and start the HP Scan Extended, but when I open it, it says it cannot find my printer (when it is clearly there - I just ran maintenance on it). 


What can I do?  I am ready to go out and get a Brother or Epson that won't require me to join the HP Monopoly.





HP Recommended




Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to vermin who post phone numbers or email addresses.

HP does not post phone numbers or email in Community messages.



HP Scan Extended is an old subset of the HP Full Feature Software that provides some interesting scan function for older drivers that might lack particular features in HP Scan.  In spite of the fact that HPSE installs by itself, it is fully dependent on your having (previously) installed the full driver for the printer.


Do you need it?  Likely not ... Regardless, it generally doesn't hurt anything to install HPSE after the full driver is installed.


What else?

True, using the HP Full Feature Software - "full driver" - which does include HP Scan - does not require you to sign in to the software using your HP Account.


True, HP Scan provides a multitude of features, many of these similar in function to HP Smart.


What to do?


Based on the printer model...



If you have not done so, consider installing the update for the printer Firmware.

At this writing, the current update is marked "Critical"

Reminder:  Always read the description and any other sections before installing Firmware.

HP Officejet 6950/6960/Pro 6960/Pro 6970 All-in-One Printer series Firmware Update 




If you have not done so, download-save-install the Full Feature Software for the printer

HP Easy Start Printer Setup Software 


About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full" driver set (as opposed to the basic driver).


After the software is installed, Restart the computer and log in.


Full driver provides print and scan functions (even if HP Smart continues to be stubborn).




Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 6978 All-in-One Printer 


Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .



† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.