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VJDAILEY13
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Message 1 of 2
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Flag Post

HP Smart app on Android not connecting using mobile Hotspot anymore

‎07-27-2020 09:22 PM

HP Recommended
Product: Samsung Note 10+
Operating System: Android 9.0 Pie

Printer is connected from my mobile Hotspot, as usual, but this time when I tried to print any document from email, files, or my eFax the app continues tell me I need to connect to wifi. My app has had my printer saved on it for a long time.  I've used my mobile Hotspot plenty of times on the printer and phone's network and password. What's happening now?

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1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎07-30-2020 07:58 PM

HP Recommended

@VJDAILEY13

 

Welcome to the HP support community.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Sandytechy20
I am an HP Employee

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