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garyrgreenstein
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HP Web Services -- cannot connect

HP Recommended
HP 7520
iOS

I am trying to scan a document using the HP 7520 and my printer will not connect to Web Services.  My printer is connected to my network and the Diagnostics Results show the following:  Wireless On (PASS); Wireless Working (PASS); Signal Quality (Excellent); Connectivity/Connected (PASS); Network Name (SSID) Found (PASS). 

What is going on here and how do I fix this?  I need this device to serve as a scanner for tax season and if this is a problem with HP then I'm going to have to ditch this device and purchase something from a different company.  

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TEJ1602
HP Support Agent
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@garyrgreenstein, Welcome to HP Support Community!

 

Let's set a static IP address for the printer:

- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen, you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). You can find the DHCP range of the router using its internal settings page or in its manual. Use the CD that came with your router or type the router's IP address (ends in .1) into a browser.
- Use 255.255.255.0 for the subnet (unless you know it is different if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway and first DNS. Leave the second one blank.  <<< The DNS could be your problem.  If this does not work, try Google's DNS 8.8.8.8
- Click 'Apply'.

Now, shut down the router and printer, start the router, wait, then start the printer.

After this, you may need to redo 'Add a Printer' using the new IP address.

 

Additionally, refer to the document HP Printers - Cannot Connect to Web Services.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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