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Locked

‎10-30-2018 12:03 PM

HP Recommended
Product: Galaxy s9+
Operating System: Android 9 Pie

New phone. When asking HP ePrint to preview a doccument, it tells me I need to activate the phone on my account. I get all the way to the "send activation code" screen, give it my Email address, and then... Nothing.

Have tried different email addresses, power cycling the printer, everything... or should I say nothing!

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-30-2018 01:32 PM

HP Recommended

Hi,

Please try the HP Smart app instead, as the HP ePrint app has retired earlier this year:

https://support.hp.com/au-en/document/c05968447

 

You may follow below steps to install and use the HP Smart app:

https://support.hp.com/au-en/document/c03561640

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-30-2018 01:32 PM

HP Recommended

Hi,

Please try the HP Smart app instead, as the HP ePrint app has retired earlier this year:

https://support.hp.com/au-en/document/c05968447

 

You may follow below steps to install and use the HP Smart app:

https://support.hp.com/au-en/document/c03561640

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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