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‎09-06-2020 02:34 PM

HP Recommended

printer is now offline. All my other devices are working except for printer. I recently changed WiFi user/password. How do I get printer back online?

1 REPLY 1

‎09-09-2020 12:26 PM

HP Recommended

@Maggiemay09

 

Welcome to the HP Support Community.

 

To which device is your Printer connected to?

 

Let's restore the network settings on the Printer: 1. Press the Wireless button to access the Wireless Status menu. 2. Press the button next to Settings to access the Wireless Settings menu. 3. Select Restore Defaults. 4. Confirm selection to restore defaults.

 

Once done connect the Printer back to the Wi-Fi: 1. Press the Wireless button from the printer control panel, and then select Settings. 2. Scroll to select Wireless Setup Wizard, and then press OK. 3. Follow the on-screen instructions to set up the wireless connection

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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