HP not printing

[jjhern]

my HP 8710 Office Jet printer stopped printing from my Macbook Air.  it's on the same network as my mac but it shows the HP Direct address address in the print dialogue box.  should the wifi network be displayed vs the Direct HP address?  and how woiuld i change that?  the regular wifi was used with the setup wizard

[Raj_05]

Hi @jjhern,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 8710 printer is showing the HP Direct address in the print dialogue box, it means it is connecting via HP's Direct Wi-Fi feature instead of your regular Wi-Fi network. This can cause issues with printing if your MacBook Air is not properly configured to communicate with the printer over this direct connection.

Here are the steps to ensure your printer is connected to the regular Wi-Fi network and not the HP Direct connection:

 

Check Printer Network Connection

On the Printer Control Panel:

• Tap the Wireless icon or open the Network settings.
• Check if the printer is connected to your Wi-Fi network. The network name (SSID) should match your home network.

Reconfigure Wi-Fi Connection:

• If it’s not connected to your home network, tap on Settings > Wireless Settings > Wireless Setup Wizard.
• Follow the prompts to reconnect your printer to your Wi-Fi network.

Remove HP Direct from MacBook Air

Remove HP Direct Printer:

• Open System Preferences on your MacBook Air.
• Go to Printers & Scanners.
• Select the printer showing the HP Direct address and click the minus (-) button to remove it.

Add Printer with Regular Wi-Fi:

• In the Printers & Scanners window, click the plus (+) button to add a new printer.
• Ensure your printer is powered on and connected to your regular Wi-Fi network.
• Select your HP OfficeJet Pro 8710 from the list of available printers (ensure it’s showing the correct Wi-Fi network, not the HP Direct).
• Follow the prompts to add the printer.

Test Printing

1. Print a Test Page:
   • Open any document on your MacBook Air.
   • Try printing to the newly added printer.
   • Ensure the correct printer (with the regular Wi-Fi address) is selected in the print dialogue box.

By following these steps, your printer should be correctly connected to your Wi-Fi network, and you should be able to print from your MacBook Air without issues.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[jjhern]

thank you for your support. now the printer continuously prints blank pages and not the page i requested!

[Raj_05]

Hi @jjhern,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support