Help resetting forgotten password for printer

[Shandalee26]

I don't understand

[DavidSMP]

Hi @Shandalee26,

Thanks for visiting the HP community. A very Good Day to you. Hope you are doing well.   I understand that you need assistance regarding resetting the password on your printer. I’ll be delighted to assist you with this.

You are a valued HP customer and we appreciate you greatly for doing business with HP A commendable diagnosis of the issue was done. Kudos to you for that.

• Did you try to restore the printer to its network defaults?

For starters please try these steps from this user guide to restore the printer to network defaults. Please visit page 74 to do this.

You could also try these steps to reset the printer to factory settings.

How to Reset HP Printer, 3630 Series DeskJet

If your HP 3630 series printer (including the 3632 that we’re demonstrating here), ever behaves strangely, or you need to update its wireless network settings, you can perform a hard reset, that restores the printer to factory default settings.  Once restored, you can then enter new printer settings from scratch, to connect it to a different wireless network.  Here, we perform this factory default reset on the HP DeskJet 3632 printer copier scanner.

Restore HP DeskJet 3632 Printer to Factory Default Settings

If your HP 3630 series printer (including the 3632 ), ever behaves strangely, or you need to update its wireless network settings, you can perform a hard reset, that restores the printer to factory default settings.  Once restored, you can then enter new printer settings from scratch, to connect it to a different wireless network.  Here, we perform this factory default reset on the HP DeskJet 3632 printer copier scanner.

1 Turn printer on.  Press and quickly release the Power button, located as shown by the pink arrow in the next photo.

HP DeskJet 3632 printer top, with the power button highlighted.

2. Wait for printer to finish powering up.  You’ll know it’s done when it stops making noise, and the Power button glows with a steady white light.

3. Press and hold in the power button, as shown above.  Don’t release it however, until you perform the next two steps.

4. Press and release the Start Copy Black button twice, as pointed at by the pink arrow in the next picture.

HP DeskJet 3632 printer, top view, with the -Start Black Copy- button highlighted.

5. Press and release the Cancel (red x) button thrice (three times).  See location for it in the next picture.

HP DeskJet 3632 printer, top view, with -Cancel- button highlighted.

6. Wait for the Wi-Fi network status light to start blinking white.  The light is located as illustrated in the next picture.   When it does, the printer has erased the old information from its memory, and is now ready to be programmed with new wireless network credentials.

HP Desk Jet 3632 printer, top view, with the Wi-Fi network status lamp highlighted.

7. You’re done!  You may now set up your HP printer, which has now been restored to its factory default (fresh out of the box) settings.

If it does not work, then please contact Hp phone support try and correct the issue.

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Please keep me posted. I will keep a watch for your reply. Please perform all the steps diligently and patiently as this should do the trick for you.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.   Please reach out for any issues and I'll be there to assist you. 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

Take care now and have a splendid week ahead.