How do I enable scan to computer since windows 10 upgrade

[Anandamarga]

Hi
As with others since installing Windows 10 I can't scan to the computer. It comes up with the following error:

must make sure that the printer software is installed on my computer (it is) and that 'scan to computer' is enabled via the software. how do I do this?

  I have run diognostics etc and followed the link given to the someone who had the same issue - however the printer I have is not listed - they are other versions so unsure what to do next.  Please help to get what seems like a simple issue - resolved.  Thanks.

[Roopa-S]

@Anandamarga

Welcome to HP Forums, 
This is a great place to get support, find answers and tips. Thank you for posting your query. I'll be more than glad to help you out 🙂 
 

To enable scan to computer, try the steps below:

1: Search Windows for your printer model name, and click the printer name in the list of results. HP Printer Assistant opens.

2: Click Scanner Actions, and then click Manage Scan to Computer.

3: Click Enable to activate the scan to computer option.

If issue persists, reinstall the printer driver. Use the method below to remove all existing print drivers installed on your PC:

1.) In Windows, search for and open Apps & features.
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Printers &Scanners
5.) In the Printers &Scanners windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
Once the drivers are removed, to download and install the software and driver: Click here 

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