How do access diagnostic using Android phone. I can't print anything

[Brynnwood666666]

Deskjet 2710e 

[VikramTheGreat]

Hi @Brynnwood666666,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If you're unable to print from your HP DeskJet 2710e and want to run diagnostics using your Android phone, here’s a simple step-by-step guide to help you troubleshoot and get back to printing.

Step-by-Step: Run Diagnostics & Fix Printing Issues via Android

1. Install the HP Smart App

This app is essential for managing your printer from your phone.

• 📲 HP Smart – Apps on Google Play

2. Connect Your Printer to Wi-Fi

Make sure your printer is connected to the same Wi-Fi network as your Android phone.

• If the Wi-Fi light is blinking, press and hold the Wireless button and Power button together for 5 seconds to reset wireless settings.
• Use the HP Smart app to reconnect the printer.

3. Use HP Smart App Diagnostics

Once connected:

• Open HP Smart.
• Tap your printer’s name.
• Go to Advanced Settings or Printer Settings.
• Look for Diagnostics or Reports.
• Run Print Quality Diagnostic Page or Network Diagnostic.

4. Check for Offline or Error Status

• In HP Smart, if the printer shows offline, tap the printer and follow the prompts to reconnect.
• If you see “Incompatible cartridge” or “Paper jam”, tap the error for guided steps.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat