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Vaness2020
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How do you setup your mac computer to print wirelessly on your HP Photosmart D110 all in one series?

HP Recommended
Macbook pro
Mac OS X 10.9 Mavericks

Hello, 

 

I have just installed my printer HP Photosmart DS110 all-in-one series on my MacBook pro but am incapable of printing wirelessly or without using the USB port. 

I have installed the HP utility on my computer and every-time I try to connect through the HP connected but it doesn't work. A page pops up with the model, tells me that the Device product number: CN731A, and then tries to open a page on my browser that never opens. 

I have also installed the HP easy start and what it gives me is the computer model and a number {663BDA}. Could you please tell me what that number is? 

I don't know what to do anymore, can you please help?

Thank you 

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Vaness2020

Welcome to the HP Support Community. I'd be happy to assist you.

 

I understand you are not able to print wirelessly from the MAC.

  • Do you get any errors while printing?

For now, let us try these steps to resolve this issue:

 

Check the connection:

  • Make sure the printer and the MAC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the MAC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
  • Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

To know how to connect the printer to the wireless network, kindly refer to this document.

 

Now, test the connectivity:

  1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
  2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
  3. Check the second box that says Send only > 10 pings
  4. Click on ping > Check the results at the end if any packets are lost
  5. Note: There should be 0% packet loss, share the results in your next post.

Let me know how this goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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