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- HP Community
- Printers
- Mobile Printing & Cloud Printing
- How to remove question mark

Create an account on the HP Community to personalize your profile and ask a question
04-13-2020 05:52 AM
Hi @Bella_78
Welcome to the HP Support Community. I'd be happy to assist you with the printing issue.
is the Help button. The button opens the Help menu for the current operation. The button lights up when the feature is available.
Let me know.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Asmita
I am an HP Employee
04-14-2020 08:50 AM
Touch on the question mark icon, it will display the message.
Also, try these steps -
1) Take out the cartridges.
2) Unplug the power cord from the printer & wall.
3) Wait for 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.
5) Insert the cartridges back into the printer.
Let me know.
Asmita
I am an HP Employee
04-17-2020 09:56 AM - edited 04-17-2020 09:57 AM
04-18-2020 05:47 AM
@Bella_78
I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Asmita
I am an HP Employee