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Luke_EP
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Solved!

How to report issue to HP?

HP Recommended
HP ENVY 4502 e-All-in-One Printer
iOS

It’s been nearly 3 years since I originally posted about this issue and still it’s a constant problem.

 

I had been able to print edge-to-edge on pages with the HP Smart printing app on iOS but it was updated in October 2019 and I have not been able to print edge-edge since.

How do I get in touch with the HP development team to report this issue? Edge to edge printing was the primary reason for purchasing this printer.

1 ACCEPTED SOLUTION

Accepted Solutions
Dragon-Fur
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Message 2 of 2
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HP Recommended

@Luke_EP 

 

This printer supports Borderless Printing

Datasheet - Envy 4500 e-All-in-One Printer 

Borderless PrintingYes (up to 8.5 x 11 in, 216 x 297 mm)

 

The HP Smart application has not be updated to prevent borderless printing on a printer that supports the feature.

 

If you have not done so,

Consider / Try

Add the following to your checkpoints...

 

A quick check at the Apple App Store shows (at this writing) that the current version of the HP Smart app for iPhone and iPad is 9.2.1

Reference     Apple Store Preview – HP Smart

 

Reminders

  • HP Smart Mobile requires that you set the paper size / type before opening the content to be printed.
  • Some printers restrict Borderless printing to certain paper sizes and / or paper types.    For example, a printer might only print Borderless on Photo paper or Brochure paper.
  • It might not be possible to select / print Borderless on all content.  For example, a printer might print images in Borderless format but documents might not print in Borderless.
  • If the shape of the original content does not match the shape of the paper, Borderless (Fill Page) print can crop portions of the content when the image is changed to match the shape of the paper.  This is the Aspect Ratio.

 

 

Adjust the paper size and type (Tray and Paper Management)

 

Example - Retain / Modify (Edit) / Check Paper Size & Type - Tray and Paper Management

Retain_Printing_Preferences_13Retain_Printing_Preferences_13

 

Next,

Open HP Smart

Select the job type - Print Photos

Open the content / image to be printed

Click the Print icon

Select Transform > Select Resize and Move > Select the Print size option  > Manual, Original Size, Fit to Page, Fill Page

Click Done

Continue with next steps  > Save / Print / Share

 

Partial Example - HP Smart Mobile - iPadOS - Print Photos

HP_Smart_Mobile_Image_Print_Resize-Move_4HP_Smart_Mobile_Image_Print_Resize-Move_4

 

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

HP ENVY 4502 e-All-in-One Printer 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

View solution in original post

2 people found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1
Dragon-Fur
Level 16
Level 16
37,135 22,118 3,448 12,428
Message 2 of 2
Flag Post
HP Recommended

@Luke_EP 

 

This printer supports Borderless Printing

Datasheet - Envy 4500 e-All-in-One Printer 

Borderless PrintingYes (up to 8.5 x 11 in, 216 x 297 mm)

 

The HP Smart application has not be updated to prevent borderless printing on a printer that supports the feature.

 

If you have not done so,

Consider / Try

Add the following to your checkpoints...

 

A quick check at the Apple App Store shows (at this writing) that the current version of the HP Smart app for iPhone and iPad is 9.2.1

Reference     Apple Store Preview – HP Smart

 

Reminders

  • HP Smart Mobile requires that you set the paper size / type before opening the content to be printed.
  • Some printers restrict Borderless printing to certain paper sizes and / or paper types.    For example, a printer might only print Borderless on Photo paper or Brochure paper.
  • It might not be possible to select / print Borderless on all content.  For example, a printer might print images in Borderless format but documents might not print in Borderless.
  • If the shape of the original content does not match the shape of the paper, Borderless (Fill Page) print can crop portions of the content when the image is changed to match the shape of the paper.  This is the Aspect Ratio.

 

 

Adjust the paper size and type (Tray and Paper Management)

 

Example - Retain / Modify (Edit) / Check Paper Size & Type - Tray and Paper Management

Retain_Printing_Preferences_13Retain_Printing_Preferences_13

 

Next,

Open HP Smart

Select the job type - Print Photos

Open the content / image to be printed

Click the Print icon

Select Transform > Select Resize and Move > Select the Print size option  > Manual, Original Size, Fit to Page, Fill Page

Click Done

Continue with next steps  > Save / Print / Share

 

Partial Example - HP Smart Mobile - iPadOS - Print Photos

HP_Smart_Mobile_Image_Print_Resize-Move_4HP_Smart_Mobile_Image_Print_Resize-Move_4

 

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

HP ENVY 4502 e-All-in-One Printer 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

2 people found this reply helpful
Was this reply helpful? Yes No
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