How to scan document

[KimMc5]

Can  I scan a document on the HP envy 50570 to my iPhone 16?  I keep getting a code to download to visit 123.hp.com/setup to download software. I did but still doesn’t scan

[Hawks_Eye]

Hi @KimMc5 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for explaining the situation. It’s frustrating when things don’t work even after following the setup steps, but we’ll get this sorted.

Yes, you can scan documents from the HP ENVY 5050 All-in-One Printer to your iPhone 16 using the HP Smart app, which is designed for mobile scanning and printing. 

Since you’ve already downloaded it from 123.hp.com/setup, let’s walk through a few key checks and steps to help resolve the issue:

 

1. Confirm Printer Connection

• Make sure your printer is powered on and connected to the same Wi-Fi network as your iPhone.
• Open the HP Smart app and check if your printer appears on the home screen. If not, tap “Add Printer” and follow the prompts.

 

2. Enable Scan Function

• In the HP Smart app, tap the “Scan” tile.
• Choose “Printer Scanner” as the source (not “Camera”).
• Place your document on the scanner glass and tap “Scan”.

 

3. Update Firmware and App

• Visit the HP ENVY 5050 support page to check for any firmware updates.
• Ensure your HP Smart app is updated to the latest version via the App Store.

 

4. Reset Wi-Fi Setup Mode (if needed)

If the printer isn’t detected:

• Press and hold the Wireless and Cancel buttons on the printer until the Power light blinks.
• This resets the Wi-Fi setup mode, allowing the app to find the printer again.

If scanning still doesn’t work after these steps, you can also try the Diagnose & Fix tool available in the HP Smart app for iOS. It checks for common issues and walks you through repairs.

Let me know how far you get with this, and I’ll guide you through the next step if needed.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye