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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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- HP Community
- Printers
- Mobile Printing & Cloud Printing
- Re: Hp Smart Remote Printing.
Create an account on the HP Community to personalize your profile and ask a question
03-14-2019 10:57 PM
I Have three printers on hp smart app.Laserjet M127fw,Deskjet 3755 and a office jet 5740.When I try to add remote printing,I get a message no printer e-mail found after I enter the email address.The correct addresses were entered.Thank You.
Solved! Go to Solution.
Accepted Solutions
03-16-2019 02:49 PM - last edited on 11-01-2023 12:29 PM by SofiaML
Welcome to the HP Support Community!
Did you setup ePrint on the printers?
I recommend you follow the steps in the below article and check if it helps.
https://support.hp.com/us-en/document/ish_1582257-1299980-16
Follow the steps in the below article if you are facing issues with ePrint.
https://support.hp.com/us-en/document/ish_2060244-1929404-16
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
03-16-2019 02:49 PM - last edited on 11-01-2023 12:29 PM by SofiaML
Welcome to the HP Support Community!
Did you setup ePrint on the printers?
I recommend you follow the steps in the below article and check if it helps.
https://support.hp.com/us-en/document/ish_1582257-1299980-16
Follow the steps in the below article if you are facing issues with ePrint.
https://support.hp.com/us-en/document/ish_2060244-1929404-16
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
03-20-2019 09:16 AM
I checked and see that both Deskjet 3730 and Laserjet 127 support ePrinter.
Please refer to the below article for more information.
https://support.hp.com/us-en/document/c03722645
Cheers!
The_Fossette
I am an HP Employee
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