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HP Recommended
Microsoft Windows 10 (64-bit)

I Have three printers on hp smart app.Laserjet M127fw,Deskjet 3755 and a office jet 5740.When I try to add remote printing,I get a message no printer e-mail found after I enter the email address.The correct addresses were entered.Thank You.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Oldlakewood,

 

Welcome to the HP Support Community!

 

Did you setup ePrint on the printers?

 

 I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/ish_1582257-1299980-16

 

Follow the steps in the below article if you are facing issues with ePrint.

 

https://support.hp.com/us-en/document/ish_2060244-1929404-16


Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

@Oldlakewood,

 

Welcome to the HP Support Community!

 

Did you setup ePrint on the printers?

 

 I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/ish_1582257-1299980-16

 

Follow the steps in the below article if you are facing issues with ePrint.

 

https://support.hp.com/us-en/document/ish_2060244-1929404-16


Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

HP Recommended

Thank You Very much.I got my Officejet 5740 to remote print.My deskjet 3730 and Laserjet Pro MFP M127fw must not support remote printing.I kept getting the email not found when trying to set remote.

HP Recommended

@Oldlakewood,

 

I checked and see that both Deskjet 3730 and Laserjet 127 support ePrinter.

 

Please refer to the below article for more information.

 

https://support.hp.com/us-en/document/c03722645

 

Cheers!

The_Fossette
I am an HP Employee

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