• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
Hp envy 6000 series
iOS

Hi, so I’ve been trying to print some prints that are A5 size (file size is A5 and so is the paper). I set up he correct size in the tray and paper setting in the app but when I go to print it keeps recognizing the paper format as small and doesn’t give me the options for A5 sizes, only small or A4.

 

my printer is the hp envy 6032, I use the hpsmart app for iOS .

here’s some screenshots of the tray and paper settings and what sizes it lets me select from when I go to print

Tray and paper settingsTray and paper settingsThe sizes it lets me select from when I go to printThe sizes it lets me select from when I go to print

1 REPLY 1
HP Recommended

I have a hptango with the same problem. If I open the page in safari or chrome, it will recognize it, but the print with his art will not.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.