cancel
Showing results for 
Search instead for 
Did you mean: 
NovaViper
Level 1
11 8 0 0
Message 1 of 8
684
Flag Post

I never recieve the activation code for HP ePrint on Windows

HP Recommended
Pavilion X360 Convertible 15-cr00xx
Microsoft Windows 10 (64-bit)

For some strange reason, I don't seem able to recieve any of the activation emails for the desktop version of HP ePrint. I've waited several days and still never get any sort of PIN code to add the computer to the account.

7 REPLIES 7
Betty0610
HP Support Agent
HP Support Agent
15,463 15,445 810 656
Message 2 of 8
Flag Post
HP Recommended

@NovaViper

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

To help you further with this, please let us the know the Printer you have.

 

Also, please follow these documents to help you with the issue: https://support.hp.com/in-en/document/c03609576 and https://support.hp.com/in-en/document/c03721293

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

0 Kudos
NovaViper
Author
Level 1
11 8 0 0
Message 3 of 8
Flag Post
HP Recommended

I already have my HP Connected account set up already, but I still don't ge the emails from the HP ePrint driver app on my desktop

0 Kudos
Betty0610
HP Support Agent
HP Support Agent
15,463 15,445 810 656
Message 4 of 8
Flag Post
HP Recommended

@NovaViper

 

Please try uninstalling and reinstalling the App. Also, let us know the printer you have.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos button, that'll help us and others see that we've got the answers!

 

Thanks.


I am an HP Employee

0 Kudos
NovaViper
Author
Level 1
11 8 0 0
Message 5 of 8
Flag Post
HP Recommended

Even after reinstalling, it still doesn't come. And I have a HP Officejet Pro 6975

0 Kudos
Betty0610
HP Support Agent
HP Support Agent
15,463 15,445 810 656
Message 6 of 8
Flag Post
HP Recommended

@NovaViper

 

Let's disable and enable the web service:

 

1. On the printer control panel display, from the Home screen, touch (HP ePrint), and then touch (Web Services Settings).

2. Touch Remove Web Services.

3. Restart the router and the printer.

4. On the printer control panel display, from the Home screen, touch ( Setup ).

5. Touch Web Services.

6. Touch Yes to accept the Web Services terms of setup.

7. The printer will automatically check updates and set up Web Services.

8. Touch OK when you see Web Services have been set up successfully.

9. When the printer is connected to the server, the printer prints an information page, and shows Web Services Summary on the screen.

 

Keep me posted.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos button, that'll help us and others see that we've got the answers!

 

Thanks.


I am an HP Employee

0 Kudos
NovaViper
Author
Level 1
11 8 0 0
Message 7 of 8
Flag Post
HP Recommended

The printer runs ePrint just fine, I can send emails/commands via Google Home to it and it will prints just fine. It's something with the Windows ePrint program that it doesn't want to send out any activation email for some reason

0 Kudos
Betty0610
HP Support Agent
HP Support Agent
15,463 15,445 810 656
Message 8 of 8
Flag Post
HP Recommended

@NovaViper

 

Are you referring to the HP Smart App on the Computer or the ePrint App? The ePrint App has been discontinued by HP now.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

 

 


I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation