Incompatible Cartridge/ Program HP Instant Ink

[blue-shell]

I am enrolled in the HP Instant Ink program, still current with the service.  I have been printing up until 2 weeks ago when I got error message " Incompatible Cartridge" " The indicated cartidges are not inteded for use in this printer"  .  I have removed the cartridges and replaced, I can print 1 copy and get the same message.  Does anyone know why am I getting this message or how to fix? 

[Jeet_singh]

@blue-shell,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I Understand you need help with the incompatible cartridge error, and before we get into the details, Click here and try all the steps mentioned, to solve the issue, if that doesn't help, I need more information to help your cause.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Regards,

[blue-shell · Accepted solution]

I have resolved the problem.  I tried to clean the contacts but still had to buy new ink.  

[Jeet_singh]

@blue-shell,

I'm glad to hear you got it sorted. However, you can respond to my private message with the details requested, so that I can help you ship out a set of instant ink cartridges for your printer. 

Waiting for your response!

Regards,