Ink Cartridge retaining clip broken

[SgtSaunders69]

The printer ink cartridge retaining clip for the black cartridge snapped off while changing the ink cartridge.  Is this part replacable? 

[Barachiel]

@SgtSaunders69

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

As I understand you are facing issues with the broken ink cartridge retaining clip.

This look's like a hardware issue. If that's the case, I'd request you to contact HP's phone support team for further assistance.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

They will be happy to assist you immediately. If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

Best regards,

[SgtSaunders69]

Followed your procedure... the only option presented is to visit the HP forum.   Nothing else.   

Please advise.

[Barachiel]

@SgtSaunders69

Thank you for responding,

It's great to have you back 😉

Please let me know from which region/country are you from, in a private message, to assist you further with the required information.

Regards,