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‎08-10-2020 01:35 PM

HP Recommended
Product: Officejet 3833

I somehow seem to have disabled Instant Ink on my printer.  The display screen is now stuck on an error message that reads "Cartridge cannot be used until printer is enrolled in Instant Ink."  The printer wireless connection is fine (printer still connects wirelessly to the HP Smart app on my laptop and phone), but the printer will no longer connect to the Instant Ink website (website says "printer offline").  I seem to be stuck in a loop where I cannot access the printer touchscreen controls because of the error message, and I can't figure out any other way to re-enable Instant Ink on the printer without the touchscreen.

2 people had the same question
3 REPLIES 3

‎08-11-2020 09:10 AM

HP Recommended

Hi @eovancity

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Was this reply helpful? Yes No

‎08-29-2020 12:23 PM

HP Recommended

I have the same problem. Please Help!!!!

 

Was this reply helpful? Yes No

‎08-30-2020 07:32 AM

HP Recommended

Hi @eovancity,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Was this reply helpful? Yes No
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