cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 2 0 0
Message 1 of 4
151
Flag Post

Instant Ink Disabled my Printer

HP Recommended
Officejet 3833

I somehow seem to have disabled Instant Ink on my printer.  The display screen is now stuck on an error message that reads "Cartridge cannot be used until printer is enrolled in Instant Ink."  The printer wireless connection is fine (printer still connects wirelessly to the HP Smart app on my laptop and phone), but the printer will no longer connect to the Instant Ink website (website says "printer offline").  I seem to be stuck in a loop where I cannot access the printer touchscreen controls because of the error message, and I can't figure out any other way to re-enable Instant Ink on the printer without the touchscreen.

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
5,047 5,022 281 323
Message 2 of 4
Flag Post
HP Recommended

Hi @eovancity

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Reply
0 Kudos
Highlighted
New member
1 1 0 0
Message 3 of 4
Flag Post
HP Recommended

I have the same problem. Please Help!!!!

 

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
5,047 5,022 281 323
Message 4 of 4
Flag Post
HP Recommended

Hi @eovancity,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation