Instant Ink account access

[PeacePanda]

For the past 2 weeks, everytime I attempt to access my Instant Ink account, I get the following error message:

HP Instant Ink ‒ Ink replacement service

Something went wrong. We apologize for the inconvenience. We are currently experiencing some technical difficulties, but will be back soon. Please check back shortly. Thank you.

It's been two weeks now.  Is anyone experiencing this issue? 

Is there a plan for HP to restore access to customer Instant Ink accounts? What is going on?

Thanks for any help with this.

[Jeet_singh]

@PeacePanda,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I understand you have a concern regarding your Instant Ink account. Don't worry I'll be glad to help you.

To provide you with an accurate solution, I'll need a few more details:

Are you trying to access this using an App?

Have you tried the other way? Go to hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.
Your HP Instant Ink account page opens.

Let’s start by performing a network power drain. Follow the steps below:

Turn off all the devices connected on your network including the PC, Smartphones, printer, modem (if present) and router. Make sure all the devices in the network are turned off / unplugged.

Wait for 2-3 minutes.

Now turn on the modem if present. Wait till all the lights are steady and idle.

Then turn on the router. Again wait for a couple of minutes so that the lights are all steady.

Then turn on the PC and other devices.

If the printer is online and if it's enrolled, then I would suggest here is to update the printer.

In order to update the printer, On the printer control panel - Setup - Printer Maintenance - Update the printer.

Once done, restart the printer and then check.

If you are still having the same issue, I would need to know few details regarding your Instant ink account to help you with this issue.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Regards,