Instant Ink lost pending pages HP Issue

[Bill_G]

HP Instant Ink now shows "Pending" I lost 50 Pending pages due to cancellation/ re-enroll before  end of period becaue HP could not solve Instant Ink wireless issue, now connected via wired. ALL OK NOW except "Pending pages semingly lost can they be restored?

[Riddle_Decipher · Accepted solution]

@Bill_G

Thank you for posting on HP Forums, 

The Riddle_Decipher is at your service! 

The issue with the "pending" rollover pages has been reported to the R&D Team and they are working on resolving the issue, the same should be up and running shortly, If you have any other concerns I can help you with the same, meanwhile, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

• Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
• It also helps you understand what state your cartridges are in based on HP's data,  
• Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

We eagerly await your response,

Help us, help you.

And Take care.

[Bill_G]

Stil says "Pending". No progress

[Bill_G]

Still no progress. Still says "Pending".

[Riddle_Decipher]

@Bill_G

Welcome back!

I have validated the details, and checked with the R&D Team about this,

However, they are still working on resolving the issue, please wait while it's being resolved and it shouldn't belong.

Let us know if you have any other issues or concerns.

Have a good day.

[Stefania23]

Hi, I have the same problem.. How I can resolve it? I need to print pages, and I know that I have accumulated pages the previous month. 

Thanks 

[Bill_G]

Contact HP Support, Mine was eventually fixed

[MathewT]

Hi @Stefania23

Thank you for posting on HP Forums
I would like to take a moment and thank you for using this forum, it is a great place to find answers.

I need some information about your Instant Ink Subscription.

Since the instant ink account details are confidential, please send me the required information via private message.
 

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Cheers

[Stefania23]

I can't send private mex.. Give me an error. 

[MathewT]

Hi @Stefania23

Can you try once again and try to reply to my message?

Let me know.

Cheers