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- HP Community
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- Mobile Printing & Cloud Printing
- Instant ink plan , problems with rollover pages

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01-24-2018 01:03 AM
I am using the 'free 15 pages' plan of HP Instant ink.
I used up the 15 free pages and bought 10 pages extra (1€).
Last month I printed 24 pages (15 free and 9 of the 10 payed extra pages)
What happens with the 1 unused page ? Will this 1 page be used as 'rollover page' to the new month ?
When I verify my status , now it shows that I have a new 15 pages and the rollover page message 'in progress....' .
I expected this message : 15 new free pages an 1 rollover page.
Regards, Rik
The message about the rollover page keep saying 'in progress.....' .What is happening ?
Regards
Solved! Go to Solution.
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01-24-2018 07:35 AM
@Vandenr wrote:No rollover pages , even for the extra payed pages ?
I can understand that there are no rollover pages for the free 15 pages but no rollover pages for the payed pages ?????
Does that mean that 1 unused extra page or 9 unused extra pages cost always 1€ ?
Regards.
Correct. No rollover pages for any payed pages. Use it or lose it, sorry. Yes if you use only 1 page of your 10, that's it. Still have to pay for the 10.
01-24-2018 04:52 AM
No rollover pages , even for the extra payed pages ?
I can understand that there are no rollover pages for the free 15 pages but no rollover pages for the payed pages ?????
Does that mean that 1 unused extra page or 9 unused extra pages cost always 1€ ?
Regards.
01-24-2018 07:35 AM
@Vandenr wrote:No rollover pages , even for the extra payed pages ?
I can understand that there are no rollover pages for the free 15 pages but no rollover pages for the payed pages ?????
Does that mean that 1 unused extra page or 9 unused extra pages cost always 1€ ?
Regards.
Correct. No rollover pages for any payed pages. Use it or lose it, sorry. Yes if you use only 1 page of your 10, that's it. Still have to pay for the 10.